ACTIVE FAQ CENTER
Clear answers before, during, and after construction.
Questions from customers and project teams can be reviewed, answered, tagged, and published here as useful searchable guidance.
Planning & estimates
What is the difference between a planning range and a professional estimate?
A planning range helps with early budgeting. A professional estimate is reviewed by Matrix, identifies scope, assumptions, allowances and exclusions, and may require site verification.
What information should I provide?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
When is an in-home visit required?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
What concealed conditions can change a price?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
During construction
How do schedules and milestones work?
A planning range helps with early budgeting. A professional estimate is reviewed by Matrix, identifies scope, assumptions, allowances and exclusions, and may require site verification.
How are changes approved?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
Where do I see photos and daily updates?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
Can I live in the property during work?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
Payments & protection
How are deposits and progress payments handled?
A planning range helps with early budgeting. A professional estimate is reviewed by Matrix, identifies scope, assumptions, allowances and exclusions, and may require site verification.
What are allowances?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
What is excluded from an estimate?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
How are warranties and closeout documents delivered?
Matrix documents the answer in plain language and keeps project-specific decisions, approvals, dates and attachments inside the customer portal.
Don’t see your question?
Send it with optional photos or video. A Matrix professional can answer privately or publish a generalized answer—with personal details removed—to help other homeowners.
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